PACS

Billing FAQ’s

Billing FAQ's

Information and Practice Terms & Conditions

Download Patient Details Form

This is the standard patient intake and financial consent form. It ensures Van Dyk & Vennote have the necessary personal, medical aid, and referral details, while also protecting the practice legally regarding billing, payments, and the handling of patient information.

Here are some of our frequently asked questions

For any other questions, please contact your nearest branch of Drs Van Dyk & Vennote — we’re here to help.

Why do I need a referral letter for a scan?

In South Africa, radiologists cannot see patients without a referral from a doctor. Your doctor knows your medical history and symptoms best, and they guide us to the correct scan so we can provide the most accurate diagnosis.

Why do I see a radiographer and not the radiologist during my scan?

Radiographers are highly trained professionals who perform the imaging procedure. Once the images are taken, our radiologists carefully review and interpret them, then send a detailed report back to your referring doctor.

How long will my results take?

For most routine scans, results are available within 24–48 hours and sent directly to your doctor. In urgent cases, we prioritise reporting so your doctor can receive the results immediately.

Do you bill medical aid?

Yes, they submit claims to your medical aid, but you (the patient or responsible person) remain liable for the account if the aid does not pay in full.

When must I pay my account?

Accounts should be settled within 30 days from the date of statement. In some cases, settlement on the day of service is required.

What happens if I pay on the day of service?

If you settle immediately, the NRPL (National Recommended Price List) rates apply. If not, private rates may be charged.

What if my medical aid does not cover the full cost?

You are responsible for any shortfall not paid by your scheme.

Do you charge interest on late accounts?

Yes, interest may be charged at the prime bank rate (ABSA reference) on overdue amounts.

What if I can’t pay immediately?

The practice may, at its discretion, allow incidental credit terms, but it’s not guaranteed.
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